Director of Client Services at Hal Otey Financial

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Hal Otey Financial is a growing wealth management firm, seeking a Client Service / Operations Director to assist us in our mission of helping clients achieve their financial goals. This is your chance to play a key role in the future success of our growing organization!  

 

Our mission at Hal Otey Financial: “We are dedicated to enhancing the quality of our clients' lives by clarifying their long-term goals and dreams, providing unmatched, superior service, building strong relationships, and guiding their financial affairs.  This allows our clients to focus on those areas that give their life meaning and purpose.”                                                                        

If you have a relentless, burning desire to succeed and share our vision, then we would love to hear from you! 

 

Position Summary

The Client Service / Operations Director plays a critical role in the back-office functioning of our firm, as well as assisting our Wealth Advisors by providing service and support to clients for the firm.  This position is an integral part of ensuring every aspect of client accounts are set up accurately and properly maintained, and is responsible for the day-to-day operational duties of the firm.  The goal for all of us is to exceed the client's expectations. 

Essential Job Function

• Become client’s primary point of contact for any service-related items

• Maintain an accurate and complete database of client information in Salesforce

• Anticipates the needs of the Advisor and client to provide world-class service

• Work with other team members to schedule client review meetings.

• Update our planning software in Money Guide Pro, eMoney &/or CX with the advisor

• Coordinate and process all money movement, strategy changes and paperwork for existing clients and prospects, with other team members as necessary

  • This includes new accounts, account transfers, beneficiary changes, money going in and out of accounts.

• Complete mastery of our internal systems including but not limited to CX, Money Guide Pro, eMoney Decision Center, Salesforce, Orion, and TD Ameritrade/Schwab websites

• Assist the team in making outgoing calls for all client appreciation events, prospect events and educational seminars as required

• Assist in scheduling Client Reviews and quarterly touch base calls for all A+ and A clients as required, and in conjunction with the advisors (including random acts of kindness)

• Provide office management and phone support, as needed

• Other duties, as assigned

 

Knowledge, Skills, & Abilities

• Requires:

  • Excellent attitude and an extraordinary client service orientation

  • Proficient with salesforce

  • A strong focus on getting the details right

  • Excellent organizational and time management skills

  • An ability to handle multiple tasks within tight time frames  

  • Proficiency with Microsoft Office Suite 

  • Strong analytical and research skills 

  • Strong verbal, written, presentation, and interpersonal communication skills

 

Helpful:

• Interest in and knowledge of financial markets and investment securities

• Previous securities industry experience

• FINRA Series 7, 63, (and 65 if needed for your Registered Investment Advisor)

• BA/B S degree in finance-related field from an accredited institution

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